
The A7iii survey that shows “Sony doesn’t get it”
I recently got sent a survey from Sony. Customer surveys are good but the problem with the survey is that Sony only put down answers they wanted to hear. In some respects, this confirms what I thought about Sony (and many organisations like it). They ask for feedback but ask for it in such a way that it creates confirmation bias in their own minds.
What is the point of creating a survey if you don’t give people a way to create real answers that change the way Sony works?
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